Privacy Policy
Introduction and Overview
This Privacy Policy outlines how Pendulum AI, Inc. (“Pendulum AI,” “we,” “our,” or “us”) collects, uses, and shares information about you, and explains your rights and choices related to that information. This policy applies to our website at www.pendulumai.cloud (“Website”), our emails, and any other online or offline platform where this Privacy Policy is presented (collectively, the “Service”).
By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue your use of the Service.
Please note: When you use the Pendulum AI mobile application (“Mobile App”) or desktop application (“Desktop App”) (collectively, the “Apps”), your data is typically processed under our agreements with business clients, not under this Privacy Policy. However, if we are permitted to process any of that data for our own purposes, we will follow the practices set out in this policy. For more details, see the section titled “Information Processed on Behalf of Our Business Customers and Through the Apps.”
If you are a resident of EU/UK, please review the additional disclosures provided at the end of this Privacy Policy. For any questions or to exercise your rights, please contact us through the methods listed in the Contact Us section.
Information Collection
A. Information Collected Through the Service
1. Information You Provide Through the Service
We collect information about you when you interact with the Service, including when you access our Website, view our emails, use our chat feature, participate in promotions, contact customer support, or apply for a job. The categories of information we collect include:
Contact data, including your first and last name, email address, postal address, and phone number.
Company data, including your company name, size, postal address, and your job title.
Content, including the content of any messages you send to us (such as chat messages, requests for more information, or inquiries sent to support).
Job applicant data, including your employment and education history, transcripts, writing samples, and references, as necessary to evaluate your application for employment.
You may choose to provide additional information voluntarily. In such cases, you are solely responsible for the content and accuracy of that information.
2. Information Collected Automatically Through the Service
We automatically collect information when you use the Service. This includes:
Service use data, such as the features you interact with, pages visited, emails viewed, services or products explored, browsing times, and your referring or exit pages.
Device data, including information about your device type, browser, operating system, internet service provider, regional and language settings, IP address, and advertising ID.
Location data, including non-precise location information (such as data based on IP address or city/postal code) in association with the applicable business customer.
We use several tracking technologies to collect this information, including:
Log files, which record activities that occur in connection with your use of the Service.
Cookies, which are small files stored on your device that help identify your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain longer to support preferences, personalisation, and security). You can manage cookies through your browser settings.
Pixels (also called web beacons), which are embedded in websites or emails and send information to a server. These may include image pixels or JavaScript pixels. Pixels may also enable cookie placement and tracking across devices.
Device fingerprinting, which combines certain data points (such as browser settings, fonts, and plugins) to create a unique identifier for your device.
For more information on analytics and your options, see the “Analytics” and “Your Rights and Choices” sections.
B. Information on Behalf of Our Business Customers and Through the Apps
Pendulum AI provides services to business customers and processes information on their behalf, including data collected through our mobile and desktop applications. This may include tracking technologies activated at the direction of our customers. Such data is referred to as “Customer Data.”
Our handling of Customer Data is governed by contracts with those business customers, not this Privacy Policy. If we combine Customer Data with information collected through our own services, we will treat the combined data according to this Privacy Policy, subject to any additional limitations required by our customers.
We are not responsible for how our business customers use the information we process for them. We recommend reviewing their respective privacy policies for details.
For information about your rights and options related to Customer Data, please refer to the “Your Rights and Choices” section.
C. Information from Other Sources
We may also collect information from third-party sources. These include:
Partners that offer co-branded services, resell or distribute our products, help generate leads, or participate in joint marketing campaigns.
Public sources, such as information that is publicly available or available through government records.
Information collected from these sources is handled according to applicable legal and contractual obligations. Where permitted, we will use the data as described in this Privacy Policy.
Use of Information
A. Through the Service
We use the information collected through the Pendulum AI Service for purposes such as:
Operating, maintaining, and improving our Service.
Responding to your inquiries, comments, and requests, and providing customer support.
Sending you important communications such as technical updates, security alerts, policy changes, and administrative notices.
Detecting, preventing, and addressing fraud, violations of our policies or terms, and other threats or potential harm.
Monitoring and analysing usage trends, user behaviours, and engagement with the Service.
Enhancing our website, apps, services, marketing, and overall customer experience.
Developing and delivering direct marketing and promotional content about our own and third-party products, services, events, offers, and rewards.
Running contests, sweepstakes, or promotional campaigns, including eligibility verification and prize delivery.
Supporting any other business or commercial purposes with your knowledge and/or consent.
B. Through the Apps
When using the Pendulum AI Mobile or Desktop Apps, we collect and process information primarily to deliver the services defined in our agreements with business customers. We may also use this information for the purposes described above, where permitted by contract and applicable law.
Please note: We may use information that does not personally identify you or any associated business customer—including aggregated or de-identified data—for any purpose, unless restricted by applicable law or contractual obligations.
To learn more about how you can control or limit our use of your information, please refer to the “Your Rights and Choices” section below.
Sharing of Information
A. Through the Service
We share information collected through the Pendulum AI Service in accordance with the practices outlined in this Privacy Policy. The categories of parties we may share information with include:
Service Providers:
We work with trusted service providers who process information on our behalf. These include providers supporting data analytics, marketing, hosting, and technical operations. We contractually restrict them from using or disclosing your personal information for purposes beyond the scope of services they perform for us. However, we may allow them to use aggregated or de-identified data for lawful purposes not otherwise restricted.Vendors and Other Third Parties:
We may share data with analytics vendors and similar third parties. These entities may operate as our service providers or act independently depending on the context of use. See our “Analytics” section for more details.Affiliates:
We may share information with our affiliates and subsidiaries for internal operations, business support, and in cases where they act as service providers.Partners:
In some cases, we partner with other companies to provide co-branded offerings, generate leads, distribute services, or conduct joint marketing efforts. Information may be shared with these partners accordingly.Promotions:
If you enter a sweepstake, contest, or other promotional offering, we may share information as required under the applicable promotion rules—for example, with sponsors, administrators, or publicly if required by law (e.g., a winners list). By participating, you agree to the specific terms and authorise limited promotional use of your name, likeness, or voice, unless restricted by law.Business Transfers:
In the event of an actual or proposed merger, acquisition, reorganisation, sale, or other transfer of assets or business, your information may be disclosed or transferred as part of the process.Legal and Security Obligations:
We may disclose information when required to comply with applicable law, legal processes, or lawful requests from public authorities (including law enforcement or national security). We may also share information to protect the rights, safety, and property of Pendulum AI, our users, or others.At Your Direction:
If you choose to share content or activity on the Service (e.g., with a social media network), we will share that information based on your actions.With Your Consent:
We may share information with third parties whenever you’ve been notified and provided your consent.
B. Through the Apps
Information collected through the Pendulum AI Mobile or Desktop Apps is typically shared to enable and support our contracted services with business customers. Examples of such sharing include:
Facilitating time entries and task tracking
Generating activity reports
Responding to support inquiries
Enabling business customer marketing or operational communications
Complying with legal obligations
We may also share such information to the extent permitted by contract and applicable law, for the purposes described in Section A above.
Importantly, we may use or share non-identifiable or de-identified data, such as anonymised usage metrics or aggregated trends, unless prohibited by law or customer agreements.
For more details on your rights and how to manage or limit the sharing of your information, please see the “Your Rights and Choices” section.
Links and Integrations From Other Parties
The Service and Apps link to and/or integrate with websites, platforms, and services operated or controlled by other parties.
Please note that when you interact with other entities, including when you leave our Service or Apps, those entities may independently collect information about you and solicit information from you. The information collected and stored by those entities remains subject to their own policies and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.
Analytics
We may use third-party analytics services—such as Google Analytics—to better understand how users interact with and navigate the Pendulum AI Service. These tools help us analyse usage patterns, measure performance, and improve overall user experience.
As noted earlier, analytics providers may operate as our service providers under contractual obligations, or, in some contexts, may act as independent controllers of your information. In either case, we recommend reviewing their privacy policies and terms to understand how they process your data.
For more information about:
The types of tracking technologies we use (e.g., cookies, pixels, and device identifiers)
How analytics providers collect and process data
Your choices for managing or disabling analytics tracking
please refer to the “Information Collected Automatically” and “Your Rights and Choices” sections of this Privacy Policy.
Your Rights and Choices
A. Information Collected Through the Apps
Your rights and choices regarding information collected through the Pendulum AI Mobile and Desktop Apps are governed by our agreements with the relevant business customer (typically your employer or service provider).
If you have questions or wish to exercise any rights regarding that information, please contact the applicable business customer directly.
B. Tracking Technology Choices
Cookies and Pixels
Most web browsers are set to accept cookies by default. You can change your browser settings to reject or delete cookies, though doing so may affect the functionality of certain features on our Service or Apps. If you use multiple browsers or devices, you’ll need to manage settings separately on each one.
Do Not Track (DNT)
Some browsers offer a “Do Not Track” (DNT) feature. However, because there is currently no industry standard for how websites should respond to DNT signals, Pendulum AI does not respond to DNT requests at this time. For more details, visit www.allaboutdnt.com.
Please note: Disabling or removing tracking technologies may affect the availability and functionality of portions of the Service and Apps.
C. Analytics
We may use third-party analytics tools (such as Google Analytics) to better understand how users engage with the Service.
Google offers a browser-based tool to opt out of Google Analytics tracking, available at:
https://tools.google.com/dlpage/gaoptout
Please be aware:
The opt-out applies only to the browser and device where you initiate it.
Pendulum AI is not responsible for the effectiveness of, or compliance with, any third-party opt-out tools or claims.
D. Communications
You may opt out of receiving promotional emails from Pendulum AI at any time by:
Clicking the unsubscribe link at the bottom of our marketing emails, or
Emailing us at the address listed in the “Contact Us” section with the subject line: UNSUBSCRIBE.
Please note:
You cannot opt out of non-promotional communications, such as emails related to your account, transactions, or ongoing business relationships.
Opting out is specific to the email address used and will not affect future subscriptions under a different address.
Data Security
Pendulum AI implements and maintains reasonable administrative, physical, and technical safeguards to help protect your information from loss, theft, misuse, unauthorised access, disclosure, alteration, or destruction.
However, while we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of any information you transmit to us or that we store.
If you believe your interaction with Pendulum AI is no longer secure, please notify us immediately at security@pendulumai.cloud.
Changes to this Privacy Policy
Pendulum AI reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the revised version on our Website.
Your continued use of the Service after any changes have been posted constitutes your acceptance of the updated Privacy Policy.
If we make material changes, we may also provide additional notice—such as sending an email to the address associated with your account or displaying a prominent notice on our platform.
We encourage you to review this Privacy Policy regularly to stay informed about our data practices.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or our compliance with applicable laws, please reach out to us:
By email: privacy@pendulumai.cloud
